Returns & Exchanges

At Serenity Knives Houston, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a 30-day return window for unworn and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original box, ensuring all tags and protective materials are intact to avoid damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.